Policies — Illuminate Psychiatric Services

Illuminate Psychiatric Services does not accept any type of insurance.
Payment in full is expected at the time of service. Once payment is received a receipt can be provided.
A new patient appointment may be cancelled without charge up to 24 hours before the scheduled appointment. Same day cancellations will be charged 50% of the new patient appointment fee. If you do not call to cancel or do not show up for your scheduled appointment, you will be charged the full evaluation fee.
If for some reason payment is not made at the time of visit, payment will be required before further appointments can be scheduled.
Illuminate Psychiatric Services requires at least 12 hours notice to cancel/change an appointment. If adequate notice is not provided, 50% of the appointment fee will be charged. The fee will be due at the next appointment.
Accounts that are seriously overdue may be forwarded for collection activity.
Illuminate Psychiatric Services accepts cash, check, debit, and major credit cards. A processing fee will be applied for any/all debit/credit card transactions at the patients expense. A $30 NSF fee will be added to all returned checks.

Illuminate Psychiatric Services reserves the right to decline acceptance of any new patient without repercussion.
Illuminate Psychiatric Services reserves to right to dismiss any patient from our practice for reasons including, but not limited to:
- Disruptive behavior, missed appointments, drug-seeking behavior, or incompatible provider-patient relationship

Illuminate Psychiatric Services will prescribe enough medication to last until your next recommended visit.
It is the responsibility of the patient to track their medication supply, remaining refills, and request refills during appointments when needed.
If an appointment is changed or canceled, the patient is expected to reschedule the appointment to ensure an adequate supply of medication. In the event an appointment cannot be made before a prescription runs out, it is the patient responsibility to request a short-term refill.
Prescriptions for controlled substances will ONLY be provided during appointments.
If a patient is prescribed a controlled substance he/she will need to be seen at least every 3 months. No exceptions.
Illuminate Psychiatric Services subscribes to the Indiana Prescription Drug Monitoring Program and adheres to the State of Indiana Controlled Substance Policy.

Illuminate Psychiatric Services respects your privacy. Your information will not be disclosed to others unless:
- You sign a release instructing disclosure
- The law authorizes or requires it

**By scheduling an appointment with Illuminate Psychiatric Services you are agreeing to all of the above policies.

Appointment cancellations/changes require at least 12 hours notice to avoid payment of 50% of the appointment fee.
Late Arrival: Arrival to an appointment more than 10 minutes past the appointment time will be considered a missed appointment or a no show and charged accordingly.
Illuminate Psychiatric Services is not available 24/7. We will do our best to respond to patient phone calls, emails, and secure messages during normal business hours.
In an emergency patients should call 911 or go to the closest emergency room.

Illuminate Psychiatric Services fully abides by the federal Health Insurance Portability and Accountability Act (HIPAA) and Indiana state law related to health care access and disclosure.
Protected Health Information (PHI) includes any information in the medical record that can be used to identify an individual including diagnoses, results, treatment, etc., and payment relating to these services.